Frequently Asked Questions

Opening a trading account with Stox Pips is simple. Click on the "Open Account" button, fill in your personal details, verify your email, and complete the KYC verification by uploading your ID and proof of address. Once verified, you can fund your account and start trading.

You will need to provide a valid government-issued photo ID (passport, driver's license, or national ID) and a proof of address document (utility bill, bank statement, or government letter) dated within the last 3 months.

Account verification typically takes 24-48 hours during business days. You will receive an email notification once your account has been verified.

Yes, you can have multiple trading accounts under the same profile. This allows you to use different strategies or account types for different trading purposes.

The minimum deposit for a Standard account is $0. For Pro accounts, the minimum is $500, and for VIP accounts, it's $10,000.

We offer leverage up to 1:500 on forex pairs, 1:100 on indices and commodities, 1:100 on cryptocurrencies, and 1:20 on stocks.

We offer 0 spreads on major forex pairs. Spreads on other instruments vary based on market conditions. You can view real-time spreads on our trading platforms.

Standard accounts have no commissions. Pro accounts have a $3 per lot commission, and VIP accounts have a $1 per lot commission on forex trades.

We accept bank transfers, credit/debit cards (Visa, Mastercard), e-wallets (Skrill, Neteller), PayPal, cryptocurrency (Bitcoin, Ethereum, USDT), and mobile payments (Apple Pay, Google Pay).

No, Stox Pips does not charge any deposit fees. However, your bank or payment provider may charge their own fees.

Card payments, e-wallets, and mobile payments are processed instantly. Bank transfers take 1-3 business days, and cryptocurrency deposits are typically confirmed within 10-30 minutes.

Log in to your client portal, navigate to the withdrawal section, select your preferred withdrawal method, enter the amount, and submit your request. Withdrawals are processed within 24 hours during business days.

No, Stox Pips does not charge any withdrawal fees. However, intermediary banks or payment providers may charge their own fees.

Processing times vary by method: E-wallets (same day), Cards (1-3 business days), Bank transfers (1-5 business days), Cryptocurrency (10-60 minutes).

We offer MetaTrader 5 (MT5) for desktop and mobile, as well as our Web Trader platform that runs directly in your browser without any downloads required.

Yes, you can trade on mobile using the MetaTrader 5 mobile app available for iOS and Android devices, or through our mobile-responsive Web Trader platform.

Yes, we offer free demo accounts with $10,000 in virtual funds. Demo accounts allow you to practice trading in real market conditions without risking real money.